Question 1

How secure are the digitized patient records on the cloud?

Accepted Answer

We prioritize data security with a multi-layered approach, including encryption, role-based access control (RBAC), and secure servers. Records are encrypted using 256-bit encryption algorithms and are stored on a secured cloud. Additionally, we perform regular audits and offer data backup solutions to prevent loss.

Question 2

What is the process for digitizing our records?

Accepted Answer

The process involves:
1. Collection: We collect patient records securely from your hospital.
2. Scanning & Indexing: Our team scans documents and then we make them searchable on the digital content of the records through proprietary technology that we have built . Hospitals can retrieve and analyze their patient data using key patient identifiers. 
3. Validation: Digitized records go through a rigorous quality check.
4. Archival: Files are stored in a secure, cloud-based system accessible through a user-friendly platform.
We customize the process to your needs, ensuring minimal disruption to hospital operations. The entire process can be performed within hospital premises or at our back office / secured warehouse based on the hospital's requirements.

Question 3

How quickly can records be retrieved when needed?

Accepted Answer

With our advanced search capabilities, records can be retrieved in seconds. You can search by patient name, unique ID, date, or any custom parameter. Our platform is accessible via web and mobile devices, ensuring 24/7 availability to authorized personnel.

Question 4

How quickly can the original copies of patient files be delivered once requested ?

Accepted Answer

It will take 24 hours from the time of the request. Digitized copy of the patient file is available 24x7, 365 days of the year.

Question 5

How do you ensure that the privacy and confidentiality of the patient data is maintained?

Accepted Answer

We employ a comprehensive approach to ensure the privacy and confidentiality of patient data:
1. Data Encryption: All patient records are encrypted both in transit and at rest using industry-standard protocols.
2. Role-Based Access Control (RBAC): Only authorized personnel can access data, with customizable permissions based on roles and responsibilities.
3. Audit Logs: Every access, modification, or retrieval of records is logged, ensuring accountability and transparency.
4. Compliance with Regulations: We adhere to privacy laws and guidelines, including India’s IT Act.
5. Regular Training: We provide periodic training to our team on data protection and privacy best practices.
6. Secure Infrastructure: Our servers are hosted in ISO-certified data centers with 24/7 monitoring and advanced cybersecurity measures.
These measures work together to ensure that your patients' data is handled with the highest level of confidentiality and security.

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